Overview
This article summarizes Verusight's refund policy. For the complete legal text, see our full Refund Policy.
Single Report Purchases ($249)
Single Reports are generally not refundable because the service — scanning your domain against our database and producing an exposure assessment — is delivered immediately upon purchase.
When Refunds ARE Issued
| Scenario | Refund |
|---|---|
| Technical failure prevented report generation | ✅ Full refund |
| Duplicate/accidental charge | ✅ Full refund |
| Report data is demonstrably incomplete due to our system error | ✅ Full or partial refund |
When Refunds Are NOT Issued
| Scenario | Refund |
|---|---|
| No exposures found (clean scan) | ❌ Not eligible — a clean scan is a valid result |
| Dissatisfaction with the number of exposures found | ❌ Not eligible |
| User was already aware of the exposed credentials | ❌ Not eligible |
| User didn't read the masked report before purchasing | ❌ Not eligible |
A clean scan is a valid delivered service. We scanned your domain across our 135B+ record database and confirmed no current exposure. The absence of findings does not constitute a service failure.
Pro Guard Subscriptions ($499/year)
14-Day Refund Window
If you subscribe to Pro Guard and have not used the monitoring service beyond the initial scan, you can request a full refund within 14 days of purchase.
After 14 Days
After the 14-day window, Pro Guard subscriptions are not refundable for the remaining term. If you cancel, your subscription remains active until the end of the current billing period.
Service Outage Refunds
If our monitoring service experiences a sustained outage of 48 hours or more, affected Pro Guard subscribers are eligible for a prorated refund covering the outage period.
How to Request a Refund
- Email [email protected] with:
- Your account email address
- The date of purchase
- The reason for your refund request
- Our team will respond within 3 business days
- Approved refunds are processed within 5–10 business days to your original payment method
Before Filing a Chargeback
If you're dissatisfied with your purchase, please contact us first at [email protected] before initiating a chargeback with your bank. We resolve most issues quickly and chargebacks delay the resolution process for both parties.