Overview
If you need help with Verusight, we offer several support channels depending on your issue.
Support Channels
Live Chat
Click the chat bubble in the bottom-right corner of any Verusight page. Live chat is the fastest way to get help for general questions and technical issues.
- Available during business hours
- Powered by our Chatwoot help desk
- Search our help articles directly from the chat widget before starting a conversation
| Address | Use For |
|---|---|
| [email protected] | Billing questions, refund requests, subscription management |
| [email protected] | Security vulnerability reports (responsible disclosure) |
| [email protected] | Data privacy requests, GDPR inquiries, data deletion requests |
Response Times
| Channel | Plan | Expected Response |
|---|---|---|
| Live chat | All users | During business hours |
| Free / Single Report | Within 3 business days | |
| Pro Guard | Priority — within 1 business day | |
| Enterprise | Dedicated — within 4 hours |
Before Contacting Support
To help us resolve your issue quickly, please include:
- Your account email address
- The domain in question (if applicable)
- A description of the issue — what you expected vs. what happened
- Screenshots of any error messages
- The verification method you were using (if a verification issue)
Self-Service Resources
Many questions can be answered immediately by browsing our help articles:
- Getting Started — account setup, first scan, dashboard navigation
- Domain Verification — step-by-step guides for all verification methods
- Billing & Plans — plan comparison, refunds, subscription management
- Troubleshooting — common issues and solutions