Overview
After completing payment, Verusight processes your purchase and unlocks your report automatically. This typically takes 10–30 seconds, but occasionally may take longer.
What Happens After Payment
- You complete checkout via the Polar payment overlay
- A "Payment Processing" screen appears
- The page automatically polls our servers every 3 seconds to check if your report has been unlocked
- Once confirmed, the report opens with all credentials visible
- If you subscribed to Pro Guard, you'll also see a plan activation confirmation
If Your Report Hasn't Unlocked After a Few Minutes
Wait Up to 5 Minutes
Payment webhook processing from Polar can occasionally be delayed. The automatic polling continues for approximately 6 minutes (120 attempts at 3-second intervals).
Refresh the Page
Try refreshing the report page. If the payment has been processed, the report will load in its unlocked state.
Check Dashboard → Reports
Navigate to Dashboard → Reports and look for your report there. If the payment was successful, the report should appear as a full (unlocked) report.
Check Your Email
Look for a payment confirmation email from Polar. If you received a receipt, the payment was successful and the report unlock may just need a moment to propagate.
If the Report Is Still Locked After 10 Minutes
This is rare, but if it happens:
- Do not make a second payment — this may result in a duplicate charge
- Contact our team at [email protected] with:
- Your account email address
- The domain you scanned
- The approximate time of purchase
- Your Polar receipt (if available)
- We'll verify your payment and manually unlock the report
Pending Flow Banner
If you navigate away from the report page during or after payment, Verusight preserves your progress. You may see a banner at the top of certain pages guiding you back to your report. Click it to return to where you left off.